Ignite Creation Date:
2024-05-05 @ 11:59 AM
Last Modification Date:
2024-10-26 @ 9:18 AM
Study NCT ID:
NCT00202202
Status:
COMPLETED
Last Update Posted:
2015-03-11
First Post:
2005-09-09
Brief Title:
User Satisfaction Survey - Personality Disorder Service
Sponsor:
Queens University
Organization:
Queens University
Study Overview
Official Title:
Survey of the Consultation Service of the Providence Continuing Care Centre Personality Disorder Service Users Satisfaction With the Change in Service Delivery
Status:
COMPLETED
Status Verified Date:
2015-03
Last Known Status:
None
Delayed Posting:
No
If Stopped, Why?:
Not Stopped
Has Expanded Access:
False
If Expanded Access, NCT#:
N/A
Has Expanded Access, NCT# Status:
N/A
Acronym:
None
Brief Summary:
Can we improve our community partners satisfaction with a change in how psychiatric consultations are delivered to their clients by our psychiatrist This survey of users of the service will compare the level of satisfaction beforeretrospectively to after the way the service is provided is changed
Detailed Description:
As part of the personality disorder services continuing quality improvement enterprise we sought to review the impact of restructuring on the satisfaction of service community partners with our changed consultation service
The consultation service was changed as the result of administrative reviewpart of a larger institution wide process To review how this change was perceived by agency and individual care providers those who had received consult reports from the last fifty consultations were surveyed about their satisfaction and compared prospectively to the satisfaction of the agencies and individual care providers of clients receiving the next fifty consultations delivered in the new format
The administrative review had indicated that the consultation reports were unnecessarily comprehensive and in the process time consuming and thereby interfered with timely access to appointments and involved excessive turn around time in the generation of reports A new streamlined approach using a fill in the blanks type form and brief cover letter and the use of a follow up phone call to the main care giver the same day was devised to address these concerns
Satisfaction in regards to advice received length of the report waiting times for the appointment and for the delivery of the reportlegibility and overall satisfaction were surveyed The satisfaction with telephone feed back was also surveyed
The consultation service was changed as the result of administrative reviewpart of a larger institution wide process To review how this change was perceived by agency and individual care providers those who had received consult reports from the last fifty consultations were surveyed about their satisfaction and compared prospectively to the satisfaction of the agencies and individual care providers of clients receiving the next fifty consultations delivered in the new format
The administrative review had indicated that the consultation reports were unnecessarily comprehensive and in the process time consuming and thereby interfered with timely access to appointments and involved excessive turn around time in the generation of reports A new streamlined approach using a fill in the blanks type form and brief cover letter and the use of a follow up phone call to the main care giver the same day was devised to address these concerns
Satisfaction in regards to advice received length of the report waiting times for the appointment and for the delivery of the reportlegibility and overall satisfaction were surveyed The satisfaction with telephone feed back was also surveyed
Study Oversight
Has Oversight DMC:
None
Is a FDA Regulated Drug?:
None
Is a FDA Regulated Device?:
None
Is an Unapproved Device?:
None
Is a PPSD?:
None
Is a US Export?:
None
Is an FDA AA801 Violation?:
None