Official Title: Video Emergency Calls of Bystanders - a Simulation Study
Status: NOT_YET_RECRUITING
Status Verified Date: 2024-09
Last Known Status: None
Delayed Posting: No
If Stopped, Why?: Not Stopped
Has Expanded Access: No
If Expanded Access, NCT#: N/A
Has Expanded Access, NCT# Status: N/A
Acronym: None
Brief Summary: Emergency center dispatchers often face the challenge that emergency calls typically provide only verbal information However many first responders use smartphones which could enable the option for video calls during emergencies Leveraging this technology could offer control center staff additional insights potentially transforming the way they manage emergency situations Despite this the impact of video emergency calls on call duration and user experience remains largely unexplored
In this project 20 control center employees will undergo a one-hour training session on a video emergency call system After the training each dispatcher will handle four simulated emergency calls-two via audio and two via video To facilitate this 80 first responders will be recruited from public spaces such as shopping centers These responders will face simulated emergencies including epileptic seizures shortness of breath forehead lacerations or injuries to the upper extremities with minor bleeding Professional medical actors will simulate the emergencies and the responders will be tasked with making either an audio or video emergency call